Refund Policy

Last Updated: 11 Feb 2025

1. Introduction

At Artifakt ("we," "us," or "our"), we aim to provide a transparent and seamless experience for users purchasing digital assets on our platform, https://artifakt.tech ("Site"). Due to the nature of non-fungible tokens (NFTs) and blockchain technology, all transactions are final and non-reversible. As such, we do not generally offer refunds for NFT purchases.

However, refunds may be considered in exceptional cases where it can be provably demonstrated that a transaction was fraudulent.

2. No Refunds for Completed Transactions

By purchasing an NFT through Artifakt, you acknowledge and agree that:

• NFT purchases are final: Once a transaction is confirmed on the blockchain, it cannot be reversed, canceled, or refunded.
• Artifakt does not control blockchain transactions: Our platform facilitates NFT sales, but we do not hold custody of the NFTs or control any transfers.
• Users are responsible for verifying details before completing a purchase.

As blockchain transactions are immutable, refunds cannot be processed due to buyer’s remorse, price fluctuations, or mistaken purchases.

3. Fraudulent Transactions

Refunds may be considered in cases where clear and provable fraud has occurred. Fraudulent transactions may include:

• Unauthorized transactions resulting from hacked accounts.
• The use of stolen payment methods to purchase NFTs.
• Smart contract exploits that resulted in unintended transactions.

Proof Required for Fraudulent Transaction Claims

To request a refund for a fraudulent transaction, you must provide:

• Detailed transaction information, including the blockchain transaction ID (TxID).
• Proof of unauthorized activity, such as evidence of account compromise or stolen funds.
• Relevant legal documentation, such as a police report (if applicable).

How to Submit a Refund Request

If you believe you are a victim of fraud, please contact us at:

Email: [email protected]

Refund requests must be submitted within 30 days of the transaction and will be reviewed on a case-by-case basis. Artifakt reserves the right to decline refund requests if sufficient evidence of fraud is not provided.

4. Chargeback Policy

Since NFTs are digital blockchain assets, chargebacks initiated through payment processors will not be accepted. If you believe a transaction was fraudulent, please follow the fraud refund request process outlined above.

5. Contact Information

For any inquiries related to this policy, contact us at:

Email: [email protected]

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This Refund Policy is subject to change at any time without notice.