Customer Dispute Resolution Policy

Last Updated: 11 Feb 2025

1. Introduction

At Artifakt ("we," "us," or "our"), we strive to ensure a positive experience for all users of https://artifakt.tech ("Site"). While we aim to provide a smooth and transparent process, we recognize that disputes may occasionally arise. This policy outlines the steps to resolve disputes in a fair and efficient manner.

By using our platform, you acknowledge and agree that all transactions are final and disputes will be handled in accordance with this policy.

2. Scope of Disputes Covered

This policy applies to disputes involving:

• Transactions completed on the Artifakt platform, including NFT purchases.
• Claims of unauthorized access or fraudulent activity.
• Allegations of policy violations or misuse of the platform.

3. Initial Resolution Process

We encourage users to resolve disputes amicably whenever possible. If you have a concern, you must first attempt to contact the other party involved in the transaction (if applicable) before escalating the dispute to Artifakt.

If the issue remains unresolved, you may submit a dispute to our support team by providing:

• A detailed description of the dispute, including relevant transaction details.
• Evidence supporting your claim, such as blockchain transaction IDs or screenshots.
• Any prior communication attempts with the other party (if applicable).

How to Submit a Dispute

To submit a dispute, contact us at:

Email: [email protected]

Disputes must be submitted within 30 days of the disputed transaction or event. Late submissions may not be considered.

4. Artifakt’s Role in Dispute Resolution

While we aim to facilitate a resolution, Artifakt is not obligated to intervene in disputes between users. We reserve the right to take appropriate action at our sole discretion, which may include:

• Providing guidance to assist parties in resolving the dispute independently.
• Temporarily restricting access to disputed NFTs while an investigation is conducted.
• Removing fraudulent or policy-violating content.
• Declining to take action if sufficient evidence is not provided.

Decisions made by Artifakt in dispute matters are final and at our sole discretion.

5. Limitations of Liability

By using Artifakt, you acknowledge and agree that:

• Artifakt is not responsible for losses resulting from disputes between users.
• Blockchain transactions are final and irreversible, and Artifakt cannot undo or modify them.
• We do not provide financial compensation for disputes unless required by law.

6. Alternative Dispute Resolution

If a dispute cannot be resolved through our process, users may seek resolution through mediation or arbitration. You agree that any legal claim against Artifakt must be pursued through binding arbitration rather than litigation, except where prohibited by law.

All arbitration proceedings shall be conducted in accordance with applicable laws in the jurisdiction where Artifakt operates.

7. Contact Information

If you have questions about this policy, please contact us at:

Email: [email protected]

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This policy is subject to change at any time without notice.